Returns Policy

# Badshah Colour Company – Refund & Return Policy *(Effective from 5 Oct 2026)* We want you to love what you buy from Badshah Colour Company. If something isn’t right, we’ll make it right—quickly and hassle‑free. Below is a simple, customer‑friendly guide to our refund and return process. --- ## 1. Return Window | Purchase Type | Return Period (from the date of delivery) | |---------------|--------------------------------------------| | **Standard orders** | **30 days** | | **Pre‑order / Launch items** | 30 days from the day you receive the product | | **Gift orders** | 30 days from the day the recipient receives the product | *If you receive a damaged or wrong item, please raise a request **within 48 hours** of delivery so we can investigate promptly.* --- ## 2. Eligibility Conditions You can return an item only if **all** the following are true: 1. **Unused & Unworn** – The product is in its original condition, with no signs of use, washing, or alteration. 2. **Original Packaging** – All tags, labels, accessories, manuals, and the original packaging are intact. 3. **Proof of Purchase** – A valid order ID/invoice (email receipt or printed copy) is provided. 4. **Defect / Wrong Item** – The item is damaged, defective, or not the one you ordered (size, colour, model, etc.). If any of the above is missing, the return may be declined or we may offer an exchange at a nominal cost. --- ## 3. Items **NOT** Eligible for Refund | Category | Reason | |----------|--------| | **Personalised / Customised products** (e.g